Today, September 27, 2016 at 13:13 power failure of our service was happened. This failure was caused by human error during connecting of a second module of the central UPS to the power supply B circuit.
The situation was immediately solved by our technicians and at 15:45, and the power supply was in the B circuit restored.
During this incident damaged primary virtualization switch has occurred, among others, which extended the shutdown of the virtual servers service. Failure of virtual servers was removed at 16:50 and servers has returned to normal.
For this situation we deeply apologize and accept responsibility for any inconvenience. Individual requests for compensation, we will deal with each customer individually.
Please accept our apologies.
Coolhousing Team
