Questions about payments ~ COOLHOUSING s.r.o.

Invoices and Payments

Calculator detail - conditions about payment and invoices

Invoices and Payments

All about invoicing and payments

How can I make a payment for the service?

You can choose from five popular payment methods. To pay by PayPal, Bitcoin, GoPay, credit card, or bank transfer, click https://controlpanel.coolhousing.net/payment. For more information on payment methods, terms and conditions.

May I change the frequency of payments (for the pre-paid time period)?

Yes, however, the change will take effect during the next accounting period. If you wish to change, please contact us in advance (it is best to do so immediately after a new invoice/statement for the next time period is issued), via customer service line, by the request or by e-mail. When you change your subscription period, the discount, which you automatically receive for that period, will be changed as well.

How will I receive my invoices?

The invoicing of services is done electronically and invoices are sent via e-mail. The invoice overview can be found in the client section of the Control Panel.

Where are invoices and payment information sent?

The email listed in the company record is used as the primary contact, including for invoicing purposes.

What is your PayPal e-mail address?

For PayPal payments outside of our payment portal, you can use the e-mail address info@coolhousing.net.

When paying invoice I used a bank transfer through you payment gateway. I see another variable symbol in a statement from the bank and that the payee is the Gopay. Is this correct?

Yes it is. Provider of payment is the company Gopay s.r.o. and unfortunately with a payment by bank transfer is used as a variable symbol internal ID of transaction. A reason is the right matching payment with customer.

How can I terminate my service with you and what is the notice period?

You can terminate the service, or give notice, by sending an e-mail from an authorized contact or by sending a letter to our data center address. Once we receive your termination notice, we will review the contractual obligations and then send you a confirmation with the date of termination of your service. The notice period is most often 1 month, but depends on the contractual obligations and starts the month following receipt of the notice.

Do you have question or look for another solution?

Call us at +420 777 310 000 or send us a message, we will reply you immediately

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